In Europe and Spain there are data protection regulations designed to protect your personal information that are mandatory for us.
Therefore, it is very important for us that you fully understand what we are going to do with the personal data we collect from you.
In this way, we are transparent and put you in control of your data, with plain language and clear choices that allow you to decide what we can and can’t do with your personal information.
Please do not hesitate to ask us if you have any questions after reading this information.
Thank you for your cooperation.
We are here for you, do not hesitate to contact us.
In general, your personal data will be used to contact you and provide you with our services.
It may also be used for other activities, such as sending you advertising or promoting our activities.
In this way, we are transparent and put you in control of your data, with plain language and clear choices that allow you to decide what we can and can’t do with your personal information.
In general, only duly authorised staff of our entity may access the information we request from you.
In general, only duly authorised staff of our company will be able to access the information we collect from. Similarly, there are some entities that need to have access to your personal information in order for us to provide our services to you. For example, if your payment for our services is made by credit card or bank transfer, the bank will have access to your personal information.
Likewise, there are public or private entities to which we are obliged to provide your personal data to comply with the current legislation. For example, the current laws on taxes makes it compulsory for our company to provide information to the Revenue Agency regarding economic transactions exceeding a certain amount of money.
In the event that, besides the aforementioned cases, we need to disclose your personal information to other entities, we will ask for your prior permission through clear messages that will allow you to decide in this regard.
We will protect your data with effective security measures in accordance with the risks associated with the use of your information.
To this end, we have adopted a Data Protection Policy, and annual checks and audits are carried out to ensure that your personal data is secure at all times.
In the world there are countries that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.
In the event that, in order to provide you with our services, it is necessary to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will apply effective security measures to reduce the risks of sending your personal information to another country.
We will retain your data for the duration of our relationship and for as long as we are required to do so by the law. Once the applicable legal periods have expired, we will dispose of it in a secure and environmentally friendly manner.
You can contact us at any time to find out what information we have from you, rectify it if it is incorrect and delete it after the end of our relationship, if this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.
To request any of these rights, you must make a written request to us, together with a photocopy of your ID, so that we can identify you.
We have specific forms available at our offices to request these rights and we offer you our assistance to fill them out.
Para saber más sobre sus derechos de protección de datos, puede consultar la página web de la Agencia Española de Protección de Datos (www.agpd.es).
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were once interested in receiving advertising about our products or services, but no longer wish to receive advertising from us, you can let us know by using the opt-out form available at our offices.
If you believe that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, by any of the following means:
Spanish Data Protection Agency
C/ Jorge Juan, 6
28001 Madrid
Telf. 901 100 099
Telf. 91 266 35 17
Formular una reclamación en la Agencia Española de Protección de Datos no conlleva ningún coste y no es necesaria la asistencia de abogado ni procurador.
Nuestra política es no elaborar perfiles sobre los usuarios de nuestros servicios.
No obstante, pueden existir situaciones en las que, con fines de prestación del servicio, comerciales o de otro tipo, necesitemos elaborar perfiles de información sobre usted. Un ejemplo pudiera ser la utilización de su historial de compras o servicios para poder ofrecerle productos o servicios adaptados a sus gustos o necesidades.
In such cases, we will implement effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.
It is our policy not to use your information for purposes other than those we have explained to you. If, however, we need to use your data for other activities, we will always ask for your permission beforehand by providing you with clear options that will allow you to decide.
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